Altrin Systems

Mo Counselling

From 20 to 150+ clients, without hiring an administrator

THE CLIENT

Mo Counselling

Sector

Health & Wellbeing

Location

Bristol, UK

Project Type

Business Systems & Process Automation

Mo Counselling is a Bristol-based counselling and psychotherapy practice, BACP registered and ICO listed, providing therapeutic support to individuals, educational institutions, and NHS-supported charities. The practice operates as a solo business, with the practitioner responsible for all client delivery and business operations.

THE CHALLENGE

Manual administration was capping the practice's capacity for growth:

  • Enquiries, bookings, reminders, and invoices managed manually across disconnected tools
  • Client information scattered across platforms, with no single operational view
  • Referrals from partner organisations handled inconsistently, risking missed follow-ups
  • Sensitive client data under UK GDPR handled without structured access controls

OUR APPROACH

We began with a whole-business diagnostic covering every workflow, tool, and client touchpoint. We then implemented a connected set of right-sized systems: a practice-appropriate booking system with automated confirmations and reminders, website intake and referral forms, integrated email and calendar workflows, streamlined invoicing, structured document management, and a GDPR-aligned setup with access controls and data minimisation.

THE RESULTS

20 → 150+

clients under management, supported by the new systems

70%

reduction in manual administration

  • Bookings, reminders, invoices, and referrals now run automatically
  • A single, clear operational view across enquiries, clients, and sessions
  • The practitioner's time is spent on client delivery, not administration
  • A sustainable model for managing significantly higher client demand

“Altrin Systems helped me to implement a set of connected systems that replaced my manual administration, allowing me to grow my practice from 20 to 150+ clients without hiring an administrator.”

Mo

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